Heirloom Haul Front of House Manager Application

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Heirloom Haul Front of House Manager

(full-time position)

Location: Frisco, TX

Job description:

Oversees all aspects of the business from ensuring proper inventory levels and managing employees to customer relations and administrative and maintenance functions.

Daily Responsibilities:

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs

•  Phenomenal customer service and service training

• Orders stock to ensure that proper amounts of inventory are on hand to operate the business successfully

• Ensures that staff is present on task and organized

• Responsible for hiring, firing and training

• Works with staff during busy times

• Manages employee schedules

• Keeps the facilities in tip-top shape, clean and functional

• Maintain profit and loss standards

• Works closely with Events Coordinator to execute daily events, both during store hours, as well as nights and weekends

• Cash handling

• Office work

• Creates an environment that meets brand standards and beyond

• Consistently hold up brand standards

• Expo food and have extensive knowledge of our menu

• Manage timeliness in the kitchen

• Fulfill orders and needs for front of house and back of house

• Problem-solving

• Assessing and improving profitability

• Liaising with guests, employees, vendors and sales representatives

• Ability to cook food on occasion

• Housekeeping when necessary

Knowledge, Skills and Abilities:

• Must have exceptional management skills with a strong ability to lead

• Must be organized, multi-task oriented, mature and professional

• Must be able to stand up to 10 hours and be able to reach, bend, stoop and frequently lift up to 50 pounds

• Must be willing to work the hours that are needed for the business to operate at maximum success

• Must have experience in a medium volume catering store and base knowledge on how to grow this business

• Must have strong interpersonal skills and a cheerful attitude

• Must be able to read, write and speak English

• Must have high stress threshold, good physical stamina and have the ability to work in a fast-pace environment

•  Must have the ability to work well as a part of a team

• Must maintain a clean, neat appearance and good personal hygiene

• Abide by all company policies and procedures

• Ability to leave drama outside of the business is required

Education/Training:

• Previous management experience required, with at least 3 years in a management position

• Bi-lingual in Spanish and English is preferred but not required

• Must have previous experience in working with food inventory

• Training and developing employees

• Multi-unit experience is a bonus and an opportunity in the near future

This document is only a summary of the responsibilities of our Manager. These can change as needed, and other responsibilities will be asked from time to time. We are looking for a dedicated Manager that is hungry for growth and future opportunity.

We are a small business that has the ability to shift and change to the needs of the business and our employees. Our company believes in taking care of its employees first and creating an environment that fosters development and progress towards your career goals. Our employees are our family.

Heirloom Haul Front of House Manager Application

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